Purpose: Getting all of the relevant information for a game into the app is important, as you'll want to make sure your fans have all of the information they need! Here are 5 of the most common things you may need to change on a game in the FanX Portal.


How to add Audio, Video, Tickets, Stat, & General links to a game


Each game in the FanX app can include links to tickets, stats, audio, and video. Furthermore, items such as digital programs, standings, and venue directions can be added to the game view as well.  

For clients with FanX Plus activated (website syncing), links that are added to games on your website will automatically pull in and update on the app.  For clients without FanX Plus, links can be imported at the start of the season as part of your excel sheets or can be added later on through the portal.


How:


Step 1: Navigate to the game you wish to edit on the portal.



Step 2:

    For Tickets, Stats, and General URLs:

  • Copy and paste the links to the proper fields found in the "URLs" portion of the game edit page
  • You can add an unlimited number of links to each game.  Common items to include are:
    • Directions
    • Digital Program
    • Opponent Roster
    • Standings
    • More Information

    For Audio:

  • You will have the option to configure the link, title, subtitle, and imagery for the stream. 
  • Source Type: If you have worked with your Customer Success Coach to find a link that will play in-app, you can select "In-App Streaming Data" from the "Audio Type" dropdown menu.  If not, you should select "Link to External Player."

    For Video:

  • Much like audio, you will have the option to configure the link, title, subtitle, and imagery for the stream.
  • If the video feed is streamed through YouTube, the Source Type can be set to "In-app video provided by YouTube." All other video streaming links will fit under "Link to external web player."

    

Step 3: Click the "SAVE GAME" button in the footer

                                                                                                                                                 

How to change the location of a game


If are adding a new away/neutral game to the portal or need to edit the location of a current game, you will use the "Custom Location" field in the portal.  All home games will default to the home arena unless a "Custom Location" is set. 


How:

Step 1. Navigate to [Sports] -> [Games] -> [Select the game to edit]

 

Step 2. Check the "Custom Location" check box and fill in the location of the game

Step 3. Click "SAVE GAME"


How to manually set the score of a game


If you do not have access to the statcrew game.xml file or are updating a game where stats are not supported, you can update the score manually by accessing that game in the backend portal. Click here for a list of sports for which FanX supports native stats.


How:

Step 1. Navigate to [Sports] -> [Games] -> [Select the game to edit]

Step 2. Set the "Score" | "Opponent Score" | "Outcome" fields appropriately.

Step 3. If the game is finished, check the "game is complete" checkbox

Step 4. Click "SAVE GAME"


PANDA PRO TIP:


How to add a tournament label to a game


You can add a "Tournament Label" to any game on the schedule.  The label is intended primarily for tournament games, but you can also use the text space to call out promotional nights or special event titles if you so choose.


How:

Step 1. Navigate to [Sports] -> [Games] -> [Select the game to edit]

Step 2. Check the "Tournament" check box and enter the text you'd like to appear on the schedule

Step 3. Click "SAVE GAME"


How to change the time of a game


If a game time changes or is announced after the start of the season, you will need to go into the portal and change the time of the game. 


How:

Step 1. Navigate to [Sports] -> [Games] -> [Select the game to edit]

Step 2. Edit the "Event Time" field using the date and time picker

Step 3. Click "SAVE GAME"


PANDA PRO TIP

  • If you are trying to set the game time for several games at a time, you can try our Bulk Edit functionality
  • All times will default to the timezone that the school is in (regardless of what timezone you happen to be in when editing the record)


What should I do if a game gets delayed/canceled/rescheduled?


Games may be delayed, canceled or rescheduled for a variety of reasons. Updating these game times is very important information for fans to know.

How:

Step 1:  Change the game time in the portal to the new time (if it is known)

  • Navigate to [Sports] -> [Games] -> [Select the game to edit]
  • Edit the "Event Time" field using the date and time picker (if you know the new time of the game)

Step 2:  Use the "Game Status" dropdown to provide more information about the game

  • Click "SAVE GAME"

Step 3 (Optional):  Send a notification to fans updated them with the latest information


  • Click the paper airplane icon in the top right corner of the game screen
  • Enter a message to be sent out to fans
    • For example – “GAME DELAYED:  Today’s game vs Ak Tech has been delayed to a 5pm start time due to rain.  GO PANDAS!”
    • For example – “GAME DELAYED:  Pandas lead the Koalas 2-1 in the 5th.  Game delayed until further notice due to lightning.”
  • Click send

Step 4:  When the game restarts or is rescheduled, make sure the time and game status are updated accordingly