Purpose: Time to get your app setup! This article will provide insights and FAQs on everything you need to know when setting up your NEW app utilizing our app onboarding tool. 


Page 1: General Info

General Information

  • Client Name - This should be the formal name of your institution. For example, our "fake" University we represent in our demo app is the Aksarben Tech University Pandas. In this example, the client name would be "Aksarben Technology University". 
  • Timezone - Select what Timezone your school/organization falls under. This will reflect in your portal as you create new events, games, etc.
  • Primary App Logo - upload the main logo you'd like to use in the app. Upload this image as a transparent PNG for best results.

App Naming

  • The only requirement with App Naming is that your App Store Name and App Icon Name MUST be related. For example, if the App Store Name is "Aksarben Tech Athletics" the App Icon Name would need to incorporate Aksarben, Tech, or Athletics into the name. The App Icon Name in this example could not be "Pandas" since "Pandas" is not apart of the App Store Name. 
  • App Store Name - Must be less than or equal to 30 Characters
  • App Icon Name - Must be less than or equal to  12 Characters

FAQ

  • Can I change my app name any time I want?
    • Your App Store Name and App Icon Name can be changed upon request but this does require an App Update. We recommend against updating your App Store Name and App Icon Name once the app has been promoted to fans to avoid confusion.
    • You can change your Nav Bar Name at any time! This is also a great placement for a sponsor!
  • Got any App Store Name recommendations?
    • Utilize your organization's name either in full or abbreviation
    • Incorporate your mascot or other branding aspects (hashtags, sayings, etc)
    • Utilize other keywords like the following
      • Gameday
      • Experience
      • Athletics
      • Sports
    • Make sure it's searchable. How does your fan base recognize your brand? Make sure your name aligns with what you would expect your fans to search out.

Portal Users

  • New Contacts - Each new contact you create generates that individual as a user on the Portal. Make sure to include anyone you want to have access to your Portal as a contact. 

FAQs

  • Can I add more Portal Users later?
    • Yes! All you need to do is reach out to your Customer Success Coach (CSC) and provide the new user's name and email address.


Launch Date

  • Your launch date is the desired date that you want the app live in the App Store and Google Playstore. The contract must also be signed and returned prior to the app being released.


FAQs

  • How do you recommend selecting a launch date?
    • We recommend releasing your app as soon as it is ready. Reminder, releasing the app is different than promoting your app. We recommend getting your app live as soon as we can in order for you to have it in hand and have a soft launch that allows you to familiarize yourself with the platform prior to your public launch and promotion. 
    • When selecting your public app launch and promotion we recommend identifying an event or time period in which to tie your app launch too. We've shared some examples below! Check out our App Launch Best Practices to review other ways to promote your app. 
      • Fan Fest Event
      • NEW Season
      • Student Orientation
      • Schedule Releases
    • Ultimately, your launch date should be 1-2 weeks prior to your Public Launch and App Promotion date.


Page 2: Affiliations

  • Affiliations are utilized as a way to segment your fans into personalized demographics. You'll be able to do the following with Affiliations. You can have up to sevendifferent affiliations for your app.
    • View how many fans populate these demographic groups in your analytics
    • Send notifications targeting these Affiliations
    • Display Fan Guide and Promotion Cards to specific Affiliations
  • When determining what your Affiliations are consider the demographics you'd want to be able to take the actions shared above with. What groups do you want to be able to target with notifications?


FAQs

  • Can I change Affiliations later?
    • Yes, however, the users that segmented themselves under that Affiliation would still remain under that Affiliation even with its new title.
  • Can I add Affiliations later?
    • Yes! We recommend having your Affiliations finalized prior to promoting your app to the public. You capture the most users under your Affiliations when they download the app for the first time.

Page 3: Design Your App

Launch Icon

  • Option 1: Design Icon in TAB
    • Launch Icon Logo: This will be the logo featured on your app icon. Typically, this will be your primary logo, but in certain situations, you may want to use another logo.
    • Color Picker: Once you have your launch icon logo picked, you can then pick your background color for the icon. This can be achieved by either dragging the mouse across the color picker to the desired color, or by entering the six digit hex code for your school's colors
  • Option 2: Design your own app icon
    • If you'd prefer your icon to be made custom by your team, you can select the 'I'd like to create my own app icon' option under the color picker. This will bring up an option to upload your own app icon that your team creates.
    • There will also be a linkable 'App Icon Photoshop Template' so you can take control of your design with the correct dimensions


Colors

  • Dark or Light Theme: Choose whether you'd like your app to have a dark or light theme, and see a dynamic view of the app view next to it with the theme
  • Primary Color (Hex #): Choose the primary color of your app. This color will be the most prevalent in your FanX app. Use the color picker to choose your color, or enter the Hex # in the field for your school's exact color.
  • Secondary Color (Hex #): This will be the secondary color of your app, and will provide an accent in certain places. View the preview on the right of the screen to see some examples of where secondary colors will be used.

NOTE: The colors in the previews aren't definitive, and just because you see a secondary color represented in a certain spot, doesn't necessarily mean it will be like that in the final build. The FNO design team will make sure the primary and secondary colors meet your standards, as well as all ADA standards.


Page 4: Venues

  • There must be a venue for every sport/team you want to be represented in the app.
  • You can add venues via the Portal after onboarding and anytime during or after implementation.
  • For Latitude and Longitude, you can easily find this by locating your venue/location on Google Maps, right clicking near the central point of the venue/location, and clicking on the very first option (should be lat/long numbers)


Page 5: Teams

  • All teams are not required. You can choose to represent just your ticketed sports or other teams if you like.
  • You can add teams via the Portal after onboarding and anytime during or after implementation.


Page 6: Features

  • We recommend taking advantage of any applicable features you can in order to bring more value to your fans.
  • You can turn these features on or off at any time during or after your implementation


Additional FAQs

  • What do I do when I've completed onboarding?
    • Sign up for training! If the training times don't work with your schedule, reach out to your CSC to schedule a one-off training.
    • Check out the Portal. The Portal is where you will manage your app. Familiarize yourself with the platform and reach out if you have any questions. Your CSC will reach out to you to address the next steps to be taken in the implementation process.
  • What is an app update?
    • Our development team is regularly building enhancements and crushing bugs. These enhancements and bug fixes are deployed in-app updates which are sent out every month or every other month. You can always tell what current version of the app you're on by accessing the side menu and looking at the version number at the bottom of the side menu drawer. Check your device's app store to make sure your app is always up to date!
  • How long does an app update take?
    • If you have a request that requires an app update make sure to notify your CSC asap. To implement a change that requires an app update, plan for this to take about 2-3 weeks. Not sure what changes require an app update? Ask your CSC and they will let you know!
  • My contract includes the Rewards Product Add-On, when is that setup?
    • Your CSC will make sure to connect with you during the implementation process to attain any assets to setup Rewards and will train you on how to utilize this feature.
  • My contract includes the Connector Program Product Add-On, when is that setup?
    • Ticketmaster: To setup Ticketmaster, we will first need you to notify Ticketmaster that we have your approval to access the SDK. Once that's complete your CSC will notify you of any additional information or steps to be taken.
      I, [Name], [Position], at [Client Name], hereby approve Ticketmaster to provide access to [client]’s Archtics database, for [partner] to utilize Ticketmaster's SDK. Please let me know if any questions.  Thank you, [Name] [Date]
    • CUE: Your CSC will connect with you to address any action items to setup CUE Audio